I can’t wait to get started! How and when can I begin working with you?

The feeling is mutual! To get started, please submit us an inquiry via our contact form or send us an email at hello@laceandlemon.com. We will help answer any questions you may have and get started working with you as soon as possible!

What is your typical turn-around time?

Typical turnaround time varies per project. Once we receive your initial inquiry and get a chance to chat with you more about the details of your project, we will send you a timeline to help you know what to expect. We recommend contacting us as soon as possible so that we can give your project the proper amount of research and design time needed. We do offer rush services for a small fee. However, we don’t recommend choosing that option if it can be avoided.

What are your hours of operation?

We are available to be contacted Monday – Friday between the hours of 9:00 a.m. and 5:30 p.m. However, we are currently a part-time boutique and cannot always guarantee urgent responses. We try to respond to all emails and inquires within 48 hours of receiving them, but it does depend on our workload at that time. Under the occasional emergency, we may be reached on weekends but cannot guarantee our services during that time.

What are your payment policies and methods?

We require a 50% design deposit on all projects before the design process can begin. This lets us know that you’re serious about working with us and that you would like to reserve a place in our design queue. All final payments are due before printed items are shipped or final files are sent. We also offer payment installment plans for our website design services. Payment is accepted via PayPal or check.

How is your website and blog design pricing determined?

Our website design pricing structure is based upon the complexity of each project and the amount of research and design time required to complete the design.

How is your wedding stationery design pricing determine?

Our goal is to exceed your expectations by offering the best quality products and services at the most competitive and affordable pricing as possible. All of our wedding stationery orders are printed with the best quality digital printing. Our wedding stationery pricing is also determined by the quantity and paper/envelope style selected by the client.